DIGITAL GIFT CARD TERMS & CONDITIONS

Terms and conditions apply to our e-gift card.

Your e-gift card is valid until 12 months after first purchased or most recent top-up and can be redeemed at the location you purchased it from only (either The Bear & Swan, The Old House at Home or The Cow & Sow)

The gift card can be used to purchase food, drinks or room stays. (Note: room stays not available at The Cow & Sow)
This voucher is not transferable, cannot be refunded and cannot be exchanged for cash. Gift cards are not for resale. Cancellation of your gift card is not possible. Once ordered, your e-gift card will arrive in your email inbox within a few minutes.

If you have any questions, please get in touch via [email protected]

 

Printed gift cards: If you still have one of our printed gift cards that you purchased directly from  one of our locations, please click here to view the T&C’s.
(Then please move the other T&Cs currently on this page to a separate page & have it link there
from “click here”)

ALL OTHER VENUES: GIFT CARD TERMS & CONDITIONS

These Terms and Conditions apply to OHH Pub Company Gift Cards and govern the relationship between OHH Pub Company Limited (“we” or “us”) and you or the person to whom you give the OHH Pub Company Gift Card (“you”).

 

Use of your OHH Pub Company Gift Card will constitute acceptance of these Terms and Conditions.

 

These Terms and Conditions override any statements on your OHH Company Gift Card if they are different.

 

You must therefore read them carefully. If there is anything you do not understand, please email: [email protected]

Purchasing your OHH Pub Company Gift card

OHH Pub Company Gift Cards can be purchased at any OHH Pub Company venue. The minimum amount required to activate a card is £5.

 

Your OHH Pub Company Gift Card is issued by, and remains the property of, OHH Pub Company Limited, Carrick House, Lypiatt Road, Cheltenham, GL50 2QJ.

Using your OHH Pub Company Gift Card

You may redeem your OHH Pub Company Gift Card at any OHH Pub Company venue. When you use your OHH Pub Company Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given.

 

You may check the balance on your OHH Pub Company Gift Card at any OHH Pub Company venue.

 

You may not top up the balance on your OHH Pub Company Gift Card at any OHH Pub Company site.

 

Your OHH Pub Company Gift Card is not a credit card, charge card or debit card. You may not exchange your OHH Pub Company Gift Card for cash.

 

Refunds will not be given for the purchase of any OHH Pub Company Gift Card.

 

We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation

Your OHH Pub Company Gift Card and the balance on it will expire if the card is not used for 12 consecutive months.

 

We reserve the right to cancel your OHH Pub Company Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage

You should take care of your OHH Pub Company Gift Card and treat it like cash. OHH Pub Company is not responsible for lost or stolen cards.

 

You should immediately report any loss, theft, fraudulent or unauthorised use of your OHH Pub Company Gift Card to: [email protected].

 

If you lose your OHH Pub Company Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your OHH Pub Company Gift Card and transfer the balance stored on it to a replacement card.

 

Circumstances in which we may determine not to replace your OHH Pub Company Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct.

 

We will require your OHH Pub Company Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your OHH Pub Company Gift Card.

 

If we agree to replace your OHH Pub Company Gift Card, a replacement card will be made available to collect from any OHH Pub Company site, usually within 5 days of you first notifying: [email protected] of the incident.

 

We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period.

Resale/Use in Promotions

You may not sell your OHH Pub Company Gift Card. OHH Pub Company Gift cards may not be used in sales or promotional activities including as giveaways or prizes in competitions without the prior consent of The OHH Pub Company.

 

The OHH Pub Company reserves the right to cancel any OHH Pub Company Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Liability of The OHH Pub Company Limited

The OHH Pub Company Limited shall not be liable for any loss or damage arising from or in connection with your use of an OHH Pub Company Gift Card where such loss or damage arises from any cause beyond our reasonable control.

 

Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs.

 

This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the OHH Pub Company Gift Card service on reasonable notice.

 

The Terms and Conditions applicable to the use of an OHH Pub Company Gift Card shall at any time be the terms and conditions published on the OHH Pub Company website and your continued use of an OHH Pub Company Gift Card shall constitute your acceptance of such terms and conditions.

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as The OHH Pub Company Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law

These Terms and Conditions are governed by English law.